We value the protection of your personal data and privacy. This privacy policy aims to inform you about how we collect, use, and protect your personal information when you use our e-commerce website, LUVANOS.
2. Data Controller
The data controller responsible for processing your information is LUVANOS, located in France.
For any questions regarding your personal data, you can contact us at info@luvanos.com.
3. Data Collected
We collect the following information when you interact with our website:
- Identification Information: Name, surname, email address, phone number.
- Payment Information: Credit card details, billing address.
- Shipping Information: Postal address.
- Browsing Data: IP address, browser type, pages visited.
4. Purpose of Data Processing
Your data is collected for the following purposes:
- Processing and managing your orders.
- Customer relationship management (order tracking, after-sales service).
- Sending commercial and promotional information (if you have given your consent).
- Improving our website and services.
5. Legal Basis for Processing
The processing of your data is based on:
- Contract execution for order management.
- Your consent for receiving marketing communications.
- Our legitimate interest in improving our services.
6. Data Recipients
Your data may be shared with:
- Service providers (delivery, payment) to fulfill your orders.
- Competent authorities in case of legal obligations.
7. Data Retention Period
Your data is retained for as long as necessary to fulfill the purposes for which it was collected, in compliance with applicable legal obligations.
8. Your Rights
In accordance with the GDPR, you have the following rights:
- Right of access, rectification, and deletion of your data.
- Right to restrict processing of your data.
- Right to object to data processing.
- Right to data portability.
- Right to withdraw consent at any time.
To exercise these rights, please contact us at info@luvanos.com.
9. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, modification, disclosure, or destruction.
10. Changes to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with an updated date.
11. Contact
For any questions regarding this privacy policy, please contact us at info@luvanos.com